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Ordering Information:
Orders are usually shipped on the day the order is placed, provided the items ordered are in stock. The majority of the CWS manufactured items are in stock at all times. Please allow the appropriate mailing times to receive your order.

All orders must include your full name and your mailing address. We would also like a daytime contact telephone number, or perhaps an email contact, in case we need to clarify an order or advise a price.

Please include the item name and any other relevant information, along with its price on your submitted order. We strive to have the proper (and current) prices on this website HOWEVER prices are subject to change without notice. You will be advised if the price of the item(s) you order is different than your order.


Ways to Order:
You may place an order with us by:
Downloading the pdf format order forms available on this page and mailing/faxing them to us
Telephone/Answering Machine - Toll-Free (Canada/US): 1-800-265-0720
Telephone/Answering Machine - Long Distance: (519) 442-4441
Fax - Long Distance: (519) 442-7761
Email: sales@collectorssupplyhouse.com
Mail: Collectors Supply House, P.O. Box 301, Paris, ON Canada N3L 3G2
Factory: 3 Yeo Street, Paris, Ontario, Canada N3L 1J6


Errors/Damages/Returns:
While we strive to ensure that your order will be filled correctly, errors can/will happen. If you have a problem with an order please call, fax, email or write us. We will make every attempt to correct a problem and satisfy you, our valued customer. Under no circumstances are orders to be returned without proper instructions and return authorization number from Collectors Supply House.


Canadian Customers
You may download the Canadian order form in PDF format and print it out on your computer. You can then fill in the appropriate information and mail or fax it in to us.
Click click here! to download a Canadian Order Form.

Tax: Orders from residents of AB, BC, MB, QC, NT, NU, SK and YT are subject to HST @ 5%.
ON residents are subject to HST @ 13%. NB, NL, PE and NS is 15%.

Shipping/Handling: We ship most orders Canada Post using Canadian postage stamps.
Orders over $50.00 CDN. (before taxes) are shipped FREE* - no additional shipping fees are charged. Orders under that amount require a $10.00 shipping/handling fee.
Please note we will ship a single supplement order for $7.50 CDN.

Payment Options: Payment must accompany all orders.
We can accept VISA, MasterCard, Postal Money Order or Cheque. Credit Card orders must include the card type, cardholder name, account number and expiry date.


United States Customers
You may download the United States order form in PDF format and print it out on your computer. You can then fill in the appropriate information and mail or fax it in to us.
Click click here! to download a U.S. Order Form.

Shipping/Handling: We ship all orders by Canada Post/USPS mail service using Candian postage stamps. Orders over $80.00 CDN. are shipped FREE - no additional fees are charged. Orders under that amount require a $10.00 CDN. shipping/handling fee. Please note we will ship a single supplement order for $7.50 CDN.

Payment Options: All pricing is in Canadian Funds. Payment must accompany all orders.
We can accept VISA, MasterCard, Postal Money Order or Cheque. Credit Card orders must include the card type, cardholder name, account number and expiry date.
Please Note: Your invoice will be in Canadian Funds. The charge on your credit card will be in Canadian Funds and will be converted to U.S. funds by your credit card company.
If you desire to send a cheque or money order please contact us for the current exchange rate to make your payment out in U.S. dollars.


International Customers
You may download the International order form in PDF format and print it out on your computer. You can then fill in the appropriate information and mail or fax it in to us.
Click click here! to download an International Order Form.

Shipping/Handling: We ship all orders by Canada Post/International mail service.
Shipping charges for International orders will be determined at the actual cost of mailing the items.
We will quote for both Surface Mail and Airmail (more expensive) Postal service if required.
There are no additional handling charges. You will be advised BEFORE the order is processed as to the correct remittance amount including all shipping charges. An email/mail contact is required in order for you to confirm shipping charges.

Payment Options: Payment must accompany all orders.
We can accept VISA, MasterCard or International Postal Money Order. Credit Card orders must include the card type, cardholder name, account number and expiry date.
Please Note: Your invoice will be in Canadian Funds. The charge on your credit card will be in Canadian Funds. This Canadian amount will be converted to your local currency on your credit card statement.


If you have further questions feel free to contact us and we will do our best to answer your question.

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